IRCTC has come up with a new online service of booking wheelchair for train passengers. The service so far is on only in New Delhi station and has been introduced to aid elderly, ill and physically-challenged people. Such initiative by IRCTC is really commendable and fruitful.
Depending upon the response of general public, the canvas of service will be rolled down further to other Indian stations as well.
One can own wheelchair for not more than an hour and avail the facility after depositing Aadhar card, voter ID card, etc. along with a refundable fee of Rs. 500.
Not only online booking but on spot-booking too is granted by Tourism Facilitation Centre, which is done on platform number 16 of New Delhi station.
By Prerna Daga